Refund Policy

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1. Booking and payment
All sessions must be booked and paid for in advance.
This secures your appointment time and allows sessions to run smoothly.

2. Cancellations and rescheduling
At least 24 hours’ notice is required to cancel or reschedule a session.

• Cancellations with more than 24 hours’ notice: session can be rescheduled or refunded

• Cancellations with less than 24 hours’ notice: session may be charged in full

This policy is in place to protect dedicated session time.

3. Missed sessions
If you do not attend a scheduled session without notice, the session will be considered used and is non-refundable.

4. Support blocks / packages 
Sessions purchased as part of a package (e.g. 4–6 session support blocks):

• are non-refundable once started

• must be used within an agreed timeframe

In exceptional circumstances, this can be discussed on a case-by-case basis.

5. Refunds
Refunds may be offered where appropriate, at my discretion, particularly if:

• a service has not yet been delivered

• there are exceptional circumstances

Refunds are not provided for completed sessions.

6. Changes by Still Grounded
If I need to cancel or reschedule a session, you will be offered:

• an alternative time
  or

• a full refund

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7. Contact

• If you need to cancel, reschedule, or have any questions about this policy, please get in touch as soon as possible.